Effective October 25, 2016
We may collect information through our website located at MottoMortgage.com, as well as other sites accessible via subdomains, mobile versions of any of our sites, and any other site on which we post this Policy (each a "Site" and, collectively, the "Sites"). Capitalized terms not otherwise defined here will have the same definitions as set forth in our Terms of Service.
If you do not agree to the practices disclosed in this Policy, please do not use our Sites.
FRANCHISEES and Third parties
Please note, Motto Franchising is a franchisor. Franchisees of Motto Franchising will provide many of the products and services advertised on the Sites. When you choose to provide your Personal Information to us, we are collecting this information on behalf of ourselves, our parent company, subsidiaries and other entities under common control with Motto Franchising, including RE/MAX, LLC (collectively, "Affiliates"), as well those independent offices and loan originators or independent franchises of our Affiliates.
However, while we place certain limitations on franchisees' and loan originators' use of your information, these parties may have data use or handling practices that differ from those described in this policy, and this Policy does not govern their use of your Personal Information. Please contact the loan originator or office directly or follow the links included in the communications you receive from them in order to learn more about their privacy practices.
Similarly, this Policy does not apply to information collected by third parties, such as when you visit a third party website, or interact with online advertisements. Please take a moment to review the privacy policies of third-party sites before you disclose your Personal Information to them, as we disclaim responsibility for their actions with regard to your information.
INFORMATION WE COLLECT
We may collect personal and other information about you when you use our Sites, as described below. "Personal Information" is information about identified or identifiable individuals, including (but not limited to) an individual's name, mailing address, email address, or phone number, whether used alone, or when combined with other personal or identifying information which is linked or linkable to that individual.
We typically collect Personal Information and other data from you, and use that information as set forth in this Policy or otherwise communicated to you from time to time (subject to your consent when required by applicable laws).
Newsletters, Inquiries and Emails
We may offer newsletters and/or other communications to share information with you about Motto Franchising, our products and services, our independently owned and operated Motto Mortgage franchisees or our Affiliates, helpful guides and information relating to mortgages, real estate and other topics or offers in which we believe you may be interested. We may also provide you with information about us and our related entities, advertisers, sponsors, or other business partners through these newsletters and communications. When you sign up for a mailing list, we will collect Personal Information such as your name, email, and telephone number, as well as any other information on the signup form. You may receive this information from Motto Franchising, our Affiliates, independent loan originators and or offices of Motto Franchising or our Affiliates, or if appropriate, our advertisers or sponsors.
You may also inquire about or request certain information from a specific Motto Mortgage loan originator or office. If you inquire regarding a office or loan originator, or if you request information relating to a specific product/service offered by our independent loan originator or office, that independent loan originator or office may contact you regarding that or related products/services. In addition, if you indicate an interest regarding a specific product, service or franchise, you may automatically be placed on a list to receive email updates regarding that product, service or franchise (which may be sent by the independent office or loan originator).
With your consent, we may also provide you with SMS updates regarding our Sites, Motto Franchising, our Affiliates, or our products and services. We may also provide you with the option to receive calls on your mobile phone regarding our products and services. If you opt-in during signup, you consent to receive such calls and messages. To revoke your consent, contact us via email or phone using the information provided below, or follow the instructions in the message you receive.
If you contact us through the Sites
You may contact us using the "contact" page with general questions about our Sites, the Motto Franchising services and products, our business or other matters. If you do so, we will typically collect Personal Information from you, such as your name, email, and phone number, as well as other information you may choose to provide in the contact form. The Personal Information you provide through our Sites will be used primarily in the context of resolving your request or answering your inquiry, or to provide additional information related to that inquiry. We may also place you on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you, and we may otherwise use your information as described in this Policy.
When you register or sign up on our Sites
You may be able to register on our Sites in order to access and use certain services we may offer (whether on our behalf, or on behalf of our franchisees), access mortgage or brokerage-related resources, and for other features we may add from time to time. If you register on our Sites, we will collect Personal Information such as your name, email, address and any other Personal Information required on the registration form. If you wish, you may provide us your phone number. If you register, we may also collect additional Personal Information from you in the course of providing our services, for example, to enable account onboarding or other service offerings. We primarily use the Personal Information we collect during registration and as part of our services to provide your requested services, manage and correspond with you about your account, send you information and newsletters related to mortgages, brokers, properties, real estate markets, and/or other information we think may interest you, and for other matters described in this Policy.
Cookies, web beacons and other tracking technologies
Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may work with third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content.
We and these third-party vendors, including Google, may use third-party technologies (such as a Facebook Custom Audience Pixel) together with our own first party technologies in order to analyze ad impressions, your use of ad services, and interactions with these ad impressions and ad services. The information collected may also include information about your visits to our Sites, include the pages you have viewed and what content you have seen. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you.
IP Addresses and Click-stream Data
Our Sites and servers may collect other information from you when you access our Sites, including your IP address and the pages you visited and content you viewed while on our Sites. The Information collected cannot typically be used to identify you personally. However, if you have registered on the Sites, it may be possible for us to link certain information to information that identifies you personally. Information collected through our Sites includes information sent to us automatically by your web browser, the address of the web page you were visiting when you accessed our Sites, information about your operating system, the browser you are using, the date and time of your visit, and online traffic patterns and content accessed throughout our Sites.
How we Use Information
We may use your Personal Information to:
- respond to inquiries or service requests and monitor such responses;
- provide information about and market our products or services or those of the Motto Franchising franchise network of independently owned offices and their affiliated loan originators;
- provide information about Motto Franchising and provide our services to independent offices and loan originators;
- resolve problems;
- manage the Sites and assess usage;
- append or link your Personal Information to any other information we or our Affiliates hold about you, or we obtain from third party customer analytics providers.
- enhance or personalize your experience using our Sites;
- inform you of offers or new features that we believe may be of interest to you;
- provide information or services you have requested;
- process or maintain your subscription to a newsletter or mailing list;
- facilitate various programs, promotions or contests in which you participate;
- target advertising or content, or for other advertising, promotional or marketing purposes;
- study the use and popularity of various areas of our Sites and to improve our Sites; and
- analyze general locations where our content is viewed (by reviewing IP addresses). We may also use such information for other purposes related to our business or that of our related entities, as well as for any other purpose described in this Policy or any other agreement you may enter with Motto Franchising, or otherwise as we may disclose to you or to which you consent from time to time.
How we Share Information
Generally. Personal Information we collect may be shared with a variety of parties, depending upon the purpose for and context in which that information was provided. For example, when you click links relating to mortgage products and services, we may redirect you to the site of an independently owned and operated Motto Mortgage franchise office and provide them with any information you have submitted to us, including your contact information. If you request to be contacted by a Motto Mortgage loan originator or office or otherwise request information that relates to a product/service provided by a loan originator or office, we will disclose the Personal Information you provide to those parties in order to satisfy your request. We may also offer promotions in conjunction with a sponsor, in which case we may share your information with these sponsors or other third parties that take part in the sweepstakes with Motto Franchising.
We reserve the right to share your Personal Information with our current or future Affiliates. We may also share your Personal Information and other information with trusted third parties for marketing, advertising, or other commercial purposes, and we may occasionally share your Personal Information with trusted parties who may have information that we believe will interest you. You may also request to receive information relating to third parties who are not affiliates or franchisees of Motto Franchising or our Affiliates (such as mortgage brokerage partners, banks, or one of our partners, sponsors or service providers). In the event you request information from, or request to be contacted by such a third party, we will share your Personal Information with them.
Anonymized Information. We may share analyses of our server logs, traffic or information relating to customer leads, including details regarding usage of our Sites and general information about our audience, with current or potential advertisers or business partners. Such disclosures typically aggregate usage data from these analyses and other information not generally considered to be Personal Information.
Site Providers. We may, without your consent, share Personal Information and other data with service providers who provide certain services on our behalf, or in the other circumstances noted below. For example, we may share certain Personal Information we collect with third parties such as providers of data hosting or processing services, payment processors, or other service providers. We also reserve the right to share any information we possess or data derived from it with service providers or others if such information has been reasonably de-identified.
Mergers & Acquisitions. In addition, in the event that we go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, Personal Information will, in most instances, be part of the assets transferred, or may be disclosed (subject to confidentiality restrictions) during the due diligence process. If such a transfer occurs, the acquiring company's use of your Personal Information will still be subject to this Policy and the privacy choices you have made.
Legal Disclosures. Finally, we may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you as may be permitted or as we believe in good faith may be reasonably necessary to comply with any law, regulation, rule or court order; pursuant to subpoenas or other requests from governmental, regulatory or administrative agencies or law enforcement authorities; to respond to any claims, or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Service, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property, if we believe that your information in any way relates to that threat.
It is possible for you to use most of our Sites without giving us any Personal Information. When you register with us or give us Personal Information, you may sometimes have an opportunity at the time we collect your information to limit e-mail communications from us or opt-out of receiving emails from third parties, or you can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email. You may get more information or opt out of all information sharing with third parties for marketing purposes by contacting us at firstname.lastname@example.org or using the address or email below.
How can I access or update my Personal Information?
You may access or update any Personal Information by contacting us using our contact form or other means, as specified below. We will respond to reasonable requests for access or revision and will provide access to the extent required or allowed by law. However, we may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in any given case, or when the rights of others would be violated by granting the access.
We implement reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we are not liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy. Furthermore, please remember that "perfect security" does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.
Effective Date; Policy Changes
Each time you use the Sites, the current version of the Policy will apply. Accordingly, when you use the Sites, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. We reserve the right to modify this Policy at any time and without notice other than simply posting such modifications. Any such modifications will be effective immediately upon posting on the Sites.
Limitation of Liability
By providing us with any Personal Information, you expressly and unconditionally release and hold harmless Motto Franchising, our Affiliates, and each of their related entities, parents, service providers, licensors, and its or their respective officers, directors, employees or agents (collectively the "Motto Franchising Parties") from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information by those third parties.
UNDER NO CIRCUMSTANCES SHALL ANY MOTTO FRANCHISING PARTIES BE LIABLE FOR ANY DAMAGES (INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFITS OR LOST REVENUE) THAT RESULT FROM THE USE OF THE SERVICES, INFORMATION OR MATERIALS PROVIDED ON OR THROUGH THIS SITE, EVEN IF THE MOTTO FRANCHISING PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
At this time our Sites and the services we provide are intended for use solely by U.S. customers. If you are accessing our Sites from outside of the U.S., you consent to the transfer of your information to the U.S., and the processing, use, and sharing of your information in accordance with this Policy. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Policy.
You may contact us with your questions or comments regarding this Policy or our Sites at:
On the web: Contact us form
Motto Franchising, LLC
5075 S Syracuse St
Denver, CO 80237